Expert Personal Support

PogoStor: Linux ZFS Software Defined Storage powered by OS NEXUS QuantaStor

Powered by QuantaStor, the PogoStor™ SAN+NAS network appliance is the industry's first ZFS-on-Linux storage solution. PogoStor combines the OS NEXUS® QuantaStor Software Defined Storage platform with Pogo's expert support and open hardware, creating a high performance, scalable, and affordable Open Storage alternative to closed-platform legacy solutions.

The PogoStor storage appliance is the first Software Defined Storage solution to integrate the benefits of ZFS into a Linux-based open storage solution. Using a Linux architecture and open hardware that is robust and reliable, similar to legacy options but without lockin, PogoStor is a uniquely flexible package that can solve a wide variety of cloud, virtualization, and big data challenges at a significantly lower cost-per-gigabyte.

OS Nexus QuantaStor solutions

About QuantaStor

QuantaStor is a unified Software Defined Storage (SDS) platform designed to scale-out and make storage management easy while reducing overall enterprise storage costs. QuantaStor SDS, deployed in datacenters worldwide, addresses a broad set of storage use cases including server virtualization, big data, cloud computing, and high performance applications through scale-out physical and virtual storage appliances. With support for all major SAN/NAS protocols including iSCSI/FC and NFS/CIFS and a high availability scale-out file system with fault-tolerant technologies, QuantaStor SDS delivers a complete array of enterprise features and capabilities that can be installed on any 64-bit Intel or AMD server or virtual machine.

Scale-out Grid Technology

Scale-out Grid Technology

QuantaStor's grid technology enables scale-out of up to 32 physical or virtual storage appliances locally or dispersed across geographies. Easily provision storage from any appliance in the grid from a single web-based management interface with no special client side software to install.

OS Nexus cloud storage simplified

Flexible, Modular Architecture

The layered architecture of QuantaStor SDS provides solution engineers with unprecedented flexibility and application design options that maximizes workload performance and fault-tolerance for a wide range of storage workloads.

OS Nexus cloud storage simplified

Simplified Management

The intuitive QuantaStor SDS management interface eliminates many complicated steps commonly associated with legacy storage applications while providing IT generalists that delivers powerful storage solution configuration options. QuantaStor's web-based interface requires no special client-side software to install.

Contact Pogo Linux Support

If you wish to take advantage of Pogo Linux Technical Support, please complete the following form. If your submission is made during regular business hours, Monday thru Friday between 9AM – 5PM Pacific Time, one of our highly trained Linux support technicians will be contacting you very shortly. If your support issue is submitted outside normal business hours, a technician will contact you in the morning of the next business day.

You are always welcome to contact us directly at 1 (888) 828-7646 ext. 202 or by email. Tech support issues are addressed in the order in which they are received.

Contact Form

Please fill out the form completely and click the 'Submit' button. Your message will be responded to as quickly as possible. (All fields are required.)

Support Contact Form

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Pogo Linux Base Warranty

Service Overview

Pogo's standard support package is provided with all Pogo Linux systems. This standard package entitles you to phone and email support for a period of 3 years from the original system ship date. Standard technical support hours are between 9:00 am and 5:00 pm Pacific time, Monday through Friday, excluding holidays. After-hours support packages are available for customers who have purchased that option. The sales team is available between 9:00 am and 5:00 pm Pacific time, Monday through Friday, excluding holidays to help work through any service related issues with an order.

Basic support includes:
  •  Phone support Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific.
  •  Basic re-installation or troubleshooting of Pogo Linux installed operating systems, including Red Hat, CentOS, Debian, and certain versions of Microsoft Windows.
  •  Phone and email troubleshooting for hardware related problems.
  •  3-year return to depot repair.
  •  Advance replacement RMA parts, shipped 2nd business day, based on availability and subject to phone-based troubleshooting.
  •  3rd party RMA assistance.

Support Procedures

Basic Hardware Support
1. Contact Pogo Linux for support
For a Pogo Linux support technician to best help you, please gather all information about symptoms and relevant error messages before contacting support. Please also include the system serial number, located on a purple sticker on the back of the system.
Most support calls are answered immediately but in some cases there may be a brief wait or calls may be directed to voice mail. Voice mails received by 4 p.m. Pacific on a normal business day will receive a response by the end of the business day.
2. Assist with phone based troubleshooting
When requested, please provide details on error messages that occur. Pogo support may request the output from specific troubleshooting commands or diagnostic utilities. Output from these commands may need to be emailed back to Pogo Linux support for analysis. The inability to retrieve specific information or diagnostic output may inhibit Pogo technical support from proceeding in diagnosis / resolution.
Customers may be required to assist in phone or email based troubleshooting in order for Pogo support to determine a corrective course of action.

Response Times
Support requests emailed to support@pogolinux.com, will automatically be placed in the support queue and handled by the next available support technician. Support requests are monitored Monday through Friday, excluding holidays, from 9 a.m. to 5 p.m. Pacific.
Most phone calls to support are answered immediately. Any calls that are routed to voice mail by 4:00 p.m. Pacific will receive a response that day. Voice mails received after business hours will receive a response the following business day.

Software Support
Software support is limited to operating system installations performed by Pogo Linux.
Customers may re-install their systems, however not all distributions/versions of Linux or other operating systems are supported. The only OS certified to work on a specific system, is the operating system with which it was originally shipped.
Software support is limited to basic setup and configuration of the operating system and may not include advanced configuration of system services, RAID volumes, or other advanced system administration. Software support in excess of hardware troubleshooting is at Pogo's sole discretion.
Diagnosis may require that Pogo Linux collect additional information and attempt to reproduce the error.
Only hardware provided by Pogo Linux is supported.
Technical support does not include training or assistance in system administration beyond what is necessary to resolve the initial problem.
Support does not include compatibility issues with third party hardware or software not provided by Pogo Linux.
Technical support is limited to telephone and e-mail and does not include on-site support unless a separate on-site support contract was purchased.
Under no circumstances is Pogo Linux responsible for loss of software or data.

Warranty Repairs
After completing telephone or email based diagnosis with a Pogo Linux support representative, it may be determined that your system should come in for diagnosis and repair.
Repair may take 5 to 7 business days, however additional delays are possible based on parts availability. If we are unable to reproduce the problem, diagnosis may take longer. If no problem is found, we will offer you a choice of continuing to troubleshoot, or to return the system as is.
The system to be repaired should be shipped to Pogo Linux in its original packaging. If the original packaging is not available, packaging can be purchased from Pogo Linux. Pogo Linux cannot take responsibility for shipping damages that result from the use of non-approved product packaging.
The system to be repaired should be sent in its original configuration. If any parts are to be removed before returning the system, for security purposes or for any other reason, please inform the support representative when the determination is made that the system should be repaired. Pogo Linux may be unable to reproduce the problem if the system is not shipped in a complete functional state or in its original configuration.
If original components are not available, Pogo Linux reserves the right to substitute other components of an equivalent or greater performance specification. This may include a larger capacity hard drive, faster CPU, or other part substitutions. This may include complete system replacement with a more recent system of the same form factor and architecture type. If Pogo Linux chooses to provide a replacement system under warranty, the warranty end date will remain the same as the warranty end date of the original system.
Customer is responsible for backing up data before sending the system for repair. All data will be deleted, the drives will be formatted, and the OS will be reloaded as part of the repair / test process.

RMA Part Replacement
Once a Pogo Linux support representative has determined through troubleshooting that a part should be replaced, we will initiate a Return Material Authorization ("RMA").
Please note that adding or changing any components against the advice of a technical support representative will void the warranty of the affected system. Any sign that the serial number on your system has been altered or tampered with will also void the warranty.
Once a technical support representative has initiated an RMA, you will be assigned an RMA number and a replacement part will ship within 2 business days (contingent on part availability). RMA parts for systems that are not covered under a NBD on-site support contract will ship 2nd business day delivery.
Any replacement product will contain instructions on how to send defective products back to Pogo Linux. Related shipping charges will be covered only within 30 days of your original system invoice.
Systems that include next day on-site service contracts are eligible for next business day delivery of replacement parts depending on parts availability.
Short delays, though not common, may occur if parts are temporarily unavailable.
Once a component has been replaced, the failed part needs to be returned to depot. Using the packaging the new component was shipped in, carefully pack the failed component to prepare it for shipping. Once the package is ready, email shipping@pogolinux.com to request a return shipping label. Please include the ticket number / RMA number in your request.
Please clearly indicate the RMA # and/or Ticket # on the outside or the return package.
When we ship your replacement, a corresponding invoice will be issued. If you don't return the replaced part within 10 business days, the invoice will become due and payable. Once the returned part is received by Pogo, your invoice will be canceled.

Limited Warranty on Solid State (SSD) Hard Drives
SSD drive manufacturers include Life Left / Wear Out indicators in their S.M.A.R.T data / diagnostic output. A positive value for the S.M.A.R.T Wear Out indicator indicates that a drive has exceeded its normal usage life span, and the drive is no longer eligible for RMA replacement by the manufacturer. Pogo Linux will also not provide warranty replacement of SSD hard drives that return a positive Wear Out S.M.A.R.T. value, or otherwise indicate (through drive manufacturer diagnostic software, etc.) that the drive has exceeded its manufacturer-determined usage life span.

Third Party RMA Part Replacement
Pogo Linux does not provide support for third party, non-Pogo branded hardware including but not limited to UPS, KVM, network or high speed interconnect switches, external RAID, or other external storage enclosures.
Pogo Linux will assist, when possible, in initiating an RMA with third party hardware vendors on the customer's behalf.
Customer agrees to take responsibility for handling RMA issues with third party vendors directly for resolution of hardware issues with any third party, non Pogo Linux branded hardware.
Pogo Linux Base Warranty Does Not Include The Following:
  •  Direct third party product support
  •  Support for any product damaged by accident, act of nature, mishandling, shipping, incorrect installation, or abuse. This includes inadequate cooling or ventilation, improper or incorrect power, failure to follow operating instructions, or use with incompatible devices.
  •  Scripting, programming, web/mail/database server implementation or configuration, kernel recompilation.
  •  Training, preventative maintenance, advanced system configuration
  •  Third party software integration

Customer Responsibilities

  •  Software or data backup. Pogo Linux is under no circumstances responsible for data loss that takes place due to hardware failure, or during return-to-depot warranty service, telephone troubleshooting, or under any other circumstances.
  •  Cooperate with support representative. Customer agrees to cooperate with and follow instructions given by Pogo Linux support staff.
  •  Grant Access. Customer agrees to grant Pogo Linux support staff access to information required in troubleshooting, including but not limited to the output from diagnostic commands, configuration files, and system logs. Customer agrees to either make this information available via email or provide Pogo Linux support staff with remote access to the system.

Support Offerings

Pogo Linux provides many different support levels and packages to keep you covered. Standard support is offered on all Pogo branded servers, storage, and workstations. Additional support offerings can be purchased for an uplift fee. Standard Support Offering Phone support Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific. Basic re-installation or troubleshooting of Pogo Linux installed operating systems, including Red Hat, CentOS, Debian, and certain versions of Microsoft Windows. Phone and email troubleshooting for hardware related problems. 3-year return to depot repair. Advance replacement RMA parts, usually shipped within 1-2 business days by 2 business day shipping method. Time frame is based on availability and subject to phone-based troubleshooting. 3rd party RMA assistance. Standard Support with Overnight Parts Shipment Includes all attributes of the standard support offering. Advanced replacement parts are shipped overnight (1 business day) instead of 2-day shipping. Standard Support with On-site Includes all attributes of the standard support offering. On-site tech to be dispatched the next business day after a hardware problem is diagnosed. Hardware diagnosis performed by Pogo Linux support team either by phone or email. On-site support does not apply to hard drive and power supply replacements. 24x7 Support Includes all attributes of the standard support offering. Hardware troubleshooting and diagnosis available 24x7, 365 days. Advanced RMA parts shipped when available, next business day.

Support F.A.Q.

Below are some frequently asked questions about Pogo Linux, our computer systems, and our customer support. Click on a question to be taken directly to the answer below.

General Questions


1. What is Pogo Linux?
2. Is Pogo Linux a Linux distribution?
3. Once I place my order, when should I expect to receive my Pogo Linux System?
4. Will I be notified when my Pogo Linux order ships?
5. How can I check on the status of my order?
6. Who do I contact if something is missing, wrong or damaged when I receive my order?
7. How can I request a copy of my invoice, packing slip or prior order information?
8. What type of warranty will I receive with my Pogo Linux System?
9. Do I need to register to receive warranty or technical support?
10. What should I do if my Pogo Linux System encounters technical problems?
11. What do I receive with my Pogo Linux System?
12. I'm having trouble with Pogo Games. What should I do?

Technical Questions


1. I hit the power button on the front of of my Pogo Linux Workstation but the system doesn't start up.
2. My computer boots up just fine but it does not recognize the hard drive?
3. I've turned on my system but there isn't any video -or- I've turned on my system
but there isn't any sound?
4. How do I boot into text mode if my monitor does not sync to the default settings for
the graphical login?

5. What is my default login and password?
6. How do I get to a graphical desktop from the command line?
7. How do I get a command console when in graphical mode?
8. How do I setup a dual-boot computer from a straight Linux install?
9. How do I change my monitor resolution?
10. What kind of problems should I email to Customer Support?
11. What should I do before calling Customer Support?

General Questions


1. What is Pogo Linux?
Founded in 1999 and headquartered in Redmond, Washington, Pogo Linux Inc. is a hardware vendor of servers, workstations, and storage systems. With a Linux focus and in-house technical expertise, Pogo Linux is dedicated to delivering powerful and reliable Linux-based servers, workstations, and storage solutions of exceptional value. Our systems feature hardware components from the industry's top leaders, the cost-effective benefits of IDE and SATA RAID, and dual-boot workstations with Windows and Linux.
Since the beginning, Pogo Linux has envisioned itself as the company that would successfully bridge Windows and Linux for the enterprise. Pogo helps people to experience Linux by giving them a powerful, affordable solution that is compatible with their Windows infrastructure and traditions.

2. Is Pogo Linux a Linux distribution?
No. We do not have our own distro. However, when ordering a system from Pogo Linux, you have a wide variety of Linux distros to choose from, installed, customized, and optimized for the system you've ordered. If you would like a distro installed that you don't see available for your chosen system, please contact our Sales Department and we will do everything possible to accomodate your needs.

3. Once I place my order, when should I expect to receive my Pogo Linux System?
All Pogo Linux systems are built to order and take approximately 8-10 business days to ship from the date the order is placed. Systems may be delayed for such reasons as non-payment, failures during the burn-in period or general supply issues. Customers will be contacted if a delay is encountered.

4. Will I be notified when my Pogo Linux order ships?
When your Pogo Linux System ships you will be sent an email with tracking information so you can track your shipment online.

5. How can I check on the status of my order?
If you have any questions about your Pogo Linux System while it is being built or shipped, you can email or call us at 888-828-POGO (7646), ext. 201.

6. Who do I contact if something is missing, wrong or damaged when I receive my order?
If your Pogo Linux system is encountering problems please visit our Support Contact Page for information on contacting our Support Department.

7.How can I request a copy of my invoice, packing slip or prior order information?
You can email or call 888-828-POGO (7646), ext. 201.

8. What type of warranty will I receive with my Pogo Linux System?
Server and storage systems come standard with three year return-to-depot service. This means that any defective components in your system will be repaired or replaced at no cost to you for the first three years that you own your server. Workstations come standard with a two year return-to-depot service plan. Alternately, we also offer an onsite service plan at an additional charge. If you have a warranty issue that needs to be resolved please contact Support.

9. Do I need to register to receive warranty or technical support?
No. You are automatically registered at the time you order your system.

10. What should I do if my Pogo Linux System encounters technical problems?
If your Pogo Linux system is encountering problems please visit the Support Contact Page for information on contacting our Technical Support Department.

11. What do I receive with my Pogo Linux System?
Your Pogo Linux system comes with documentation and driver disks for all parts and peripherals, as well as a Pogo Linux quick-start guide. You can also request a copy of the installation media of the distribution that you chose for us to pre-load.

12. I'm having trouble with Pogo Games. What should I do?
Pogo Linux is not affiliated with the Pogo Games website. Pogo Games is owned by Electronic Arts. EA/Pogo Games tech support is reachable here or by calling 866-543-5435.

Technical Questions

 

1. I hit the power button on the front of of my Pogo Linux Workstation but the system doesn't start up.
Make sure the switch on the power supply in the rear is set on 1 (0 is off) before pressing the front power switch.

2. My computer boots up just fine but it does not recognize the hard drive?
All Pogo Linux workstations come with hard drives in removable mobile racks (unless they have been mounted internally). Sometimes they may get loose during shipping and may not be connecting correctly (or at all) with the computer. Be sure that the mobile rack is pushed all the way in and locked before booting the computer. If you are unsure, unlock the mobile rack and pull the hard drive out and push it back it all the way.

3. I've turned on my system but there isn't any video -or- I've turned on my system but there isn't any sound?
Again, this simple problem may be the result of the video or sound card having been unseated during shipping. Open up your system and make sure all the PCI cards are pushed all the way down.

4. How do I boot into text mode if my monitor does not sync to the default settings for the graphical login?
When the green and blue Pogo Linux boot screen appears hit Ctrl+X. At the prompt type 'linux init 3'. This will bring you up into text mode. Login and use 'Xconfigurator" to change monitor settings and then type "startx" to start the graphical mode.
(See also: "How do I change my monitor resolution," below.)

5. What is my default login and password?
For the default login and password for your Pogo Linux system, contact Technical Support at (888) 828-7646 ext. 201 with the system's order and serial number ready to provide.

6. How do I get to a graphical desktop from the command line?
Type 'startx'.

7. How do I get a command console when in graphical mode?
Hold down Ctrl+Alt+F2 to get to a command screen. To return to graphic mode hold down Ctrl+Alt+F7.

8. How do I setup a dual-boot computer from a straight Linux install?
You must first resize your Linux partition using a program like Disk Druid, parted or some other partition-manipulating program. You can then add a Windows partition and install Windows. When you are done you need a boot disk to get back into Linux and reinstall GRUB. For additional information, email .

9. How do I change my monitor resolution?
If you get to the login screen and the monitor flashes or says 'Out of Range' then you need to adjust the monitor's configuration. To accomplish this, restart the computer and at the graphical prompt hit 'a'. At the next prompt, add a space and type '3' then press enter. This will bring you into init level 3 without graphics. Next, run 'system-config-xfree86 --reconfig' to manually to set up your monitor.

10. What kind of problems should I email to Customer Support?
We provide full support for all of our hardware products. If you have a software related question, we will try our best to help you resolve it. For dedicated server and ISP related issues, we provide support for the connectivity and the server itself.

11. What should I do before calling Customer Support?
Most problems are software-related, which can be fixed by re-tracing your steps. If the problem persists, try to identify whether it is a software problem or a hardware issue. Problems that happen in both Windows and Linux, or problems that occur randomly, are most likely hardware related.
Before you call support, please have all of the relevant information for your order and system ready for us. We can only solve your problem if we have all the information pertaining to the system. If you've done something to it recently or if you know the history of the problem, please be ready to disclose that information. Our support staff is dedicated to resolving your problems and will work with you step by step to get you back up and running.

QuantaStor's grid technology enables users to deploy a highly efficient business continuity solution for remote backup and disaster recovery (DR) either locally, across global datacenters or in the cloud. QuantaStor utilizes snapshots and remote replication protocols to create a complete copy of the selected storage volumes and network shares from the primary to secondary DR site.

QuantaStor Disaster Recovery Features

Remote Replication

Remote Replication

QuantaStor appliances utilize technology that links multiple appliances into a single grid. Appliances can be accessed over local or wide-area networks linking data centers anywhere in the world. No matter where the data resides, the entire data center can be managed from a single web interface.

Network Traffic

Minimal Impact on Network Traffic

QuantaStor is extremely efficient and has minimal impact on system performance. Once the DR policy has been established, it only replicates changes to the data set minimizing the impact on a network. All data going across the wire is compressed to minimize network bandwidth utilization, and it is fully encrypted for maximum data security.

Multi-directional Replication

Multi-directional Replication

Once a storage grid is established, any appliance can be a DR site for any other appliance as long as there is sufficient capacity available. The replication policy is not limited to only one replica. A single appliance can replicate to multiple appliances across the world for maximum protection

File Protection with Snapshots

File Protection with Snapshots

QuantaStor's DR technology utilizes snapshots to create a copy of selected volumes and network shares from a primary to secondary appliance at a DR site. The configuration is managed by a user defined policy engine which dictates how often a copy is updated and how many prior snapshot copies of the data are retained. Snapshots provide a way to recover corrupted, modified or deleted files. They return the primary system to a point-in-time copy by automatically maintaining a history of all saved snapshots.

Single Console Multi-site Management

Single Console Multi-site Management

The QuantaStor SDS platform allows administrators to pool resources and manage local and remote appliance groups from a single user console. This feature allows a single administrator to manage multiple geographically dispersed locations.

Connect with us!


World Headquarters

Pogo Linux Corporation
8675 154th Ave NE
Redmond, WA 98052


Phone – (888) 828-POGO (7646) Option #1
Email – sales@pogolinux.com
Fax – (888) 898-2299

Stay Connected

From a single database server to a complete data center deployment, Pogo Linux offers a wide range of servers and network storage solutions for just about every IT project. Discover our passion to merge business with Open-Source technologies today by e-mailing us at sales@pogolinux.com or by calling 1 (888) 828-POGO (7646) to speak with a knowledgeable sales representative.

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