Frequently asked questions about Pogo Linux

Below are some frequently asked questions about Pogo Linux, our computer systems, and our customer support. Click on a question to be taken directly to the answer below.

General Questions


1. What is Pogo Linux?
2. Is Pogo Linux a Linux distribution?
3. Once I place my order, when should I expect to receive my Pogo Linux System?
4. Will I be notified when my Pogo Linux order ships?
5. How can I check on the status of my order?
6. Who do I contact if something is missing, wrong or damaged when I receive my order?
7. How can I request a copy of my invoice, packing slip or prior order information?
8. What type of warranty will I receive with my Pogo Linux System?
9. Do I need to register to receive warranty or technical support?
10. What should I do if my Pogo Linux System encounters technical problems?
11. What do I receive with my Pogo Linux System?
12. What if I am dissatisfied with my Pogo Linux System?
13. I'm having trouble with Pogo Games. What should I do?

Technical Questions


1. I hit the power button on the front of of my Pogo Linux Workstation but the system doesn't start up.
2. My computer boots up just fine but it does not recognize the hard drive?
3. I've turned on my system but there isn't any video -or- I've turned on my system
but there isn't any sound?
4. How do I boot into text mode if my monitor does not sync to the default settings for
the graphical login?

5. What is my default login and password?
6. How do I get to a graphical desktop from the command line?
7. How do I get a command console when in graphical mode?
8. How do I setup a dual-boot computer from a straight Linux install?
9. How do I change my monitor resolution?
10. What kind of problems should I email to Customer Support?
11. What should I do before calling Customer Support?

General Questions

 

1. What is Pogo Linux?
Founded in 1999 and headquartered in Seattle, Washington, Pogo Linux Inc. is a hardware vendor of servers, workstations, and storage systems. With a Linux focus and in-house technical expertise, Pogo Linux is dedicated to delivering powerful and reliable Linux-based servers, workstations, and storage solutions of exceptional value. Our systems feature hardware components from the industry's top leaders, the cost-effective benefits of IDE and SATA RAID, and dual-boot workstations with Windows and Linux.
Since the beginning, Pogo Linux has envisioned itself as the company that would successfully bridge Windows and Linux for the enterprise. Pogo helps people to experience Linux by giving them a powerful, affordable solution that is compatible with their Windows infrastructure and traditions.

2. Is Pogo Linux a Linux distribution?
No. We do not have our own distro. However, when ordering a system from Pogo Linux, you have a wide variety of Linux distros to choose from, installed, customized, and optimized for the system you've ordered. If you would like a distro installed that you don't see available for your chosen system, please contact our Sales Department and we will do everything possible to accomodate your needs.

3. Once I place my order, when should I expect to receive my Pogo Linux System?
All Pogo Linux systems are built to order and take approximately 8-10 business days to ship from the date the order is placed. Systems may be delayed for such reasons as non-payment, failures during the burn-in period or general supply issues. Customers will be contacted if a delay is encountered.

4. Will I be notified when my Pogo Linux order ships?
When your Pogo Linux System ships you will be sent an email with tracking information so you can track your shipment online.

5. How can I check on the status of my order?
If you have any questions about your Pogo Linux System while it is being built or shipped, you can email or call us at 888-828-POGO (7646), ext. 201.

6. Who do I contact if something is missing, wrong or damaged when I receive my order?
If your Pogo Linux system is encountering problems please visit our Support Contact Page for information on contacting our Support Department.

7.How can I request a copy of my invoice, packing slip or prior order information?
You can email or call 888-828-POGO (7646), ext. 201.

8. What type of warranty will I receive with my Pogo Linux System?
Server and storage systems come standard with three year return-to-depot service. This means that any defective components in your system will be repaired or replaced at no cost to you for the first three years that you own your server. Workstations come standard with a two year return-to-depot service plan. Alternately, we also offer an onsite service plan at an additional charge. If you have a warranty issue that needs to be resolved please contact Support.

9. Do I need to register to receive warranty or technical support?
No. You are automatically registered at the time you order your system.

10. What should I do if my Pogo Linux System encounters technical problems?
If your Pogo Linux system is encountering problems please visit the Support Contact Page for information on contacting our Technical Support Department.

11. What do I receive with my Pogo Linux System?
Your Pogo Linux system comes with documentation and driver disks for all parts and peripherals, as well as a Pogo Linux quick-start guide. You can also request a copy of the installation media of the distribution that you chose for us to pre-load.

12. What if I am dissatisfied with my Pogo Linux System?
You may return your Pogo Linux System within the first 30 days of purchase. You are responsible for shipping the computer back on or before the end of the 30 day period that begins when you receive your system.

13. I'm having trouble with Pogo Games. What should I do?
Pogo Linux is not affiliated with the Pogo Games website. Pogo Games is owned by Electronic Arts. EA/Pogo Games tech support is reachable here or by calling 866-543-5435.

Technical Questions

 

1. I hit the power button on the front of of my Pogo Linux Workstation but the system doesn't start up.
Make sure the switch on the power supply in the rear is set on 1 (0 is off) before pressing the front power switch.

2. My computer boots up just fine but it does not recognize the hard drive?
All Pogo Linux workstations come with hard drives in removable mobile racks (unless they have been mounted internally). Sometimes they may get loose during shipping and may not be connecting correctly (or at all) with the computer. Be sure that the mobile rack is pushed all the way in and locked before booting the computer. If you are unsure, unlock the mobile rack and pull the hard drive out and push it back it all the way.

3. I've turned on my system but there isn't any video -or- I've turned on my system but there isn't any sound?
Again, this simple problem may be the result of the video or sound card having been unseated during shipping. Open up your system and make sure all the PCI cards are pushed all the way down.

4. How do I boot into text mode if my monitor does not sync to the default settings for the graphical login?
When the green and blue Pogo Linux boot screen appears hit Ctrl+X. At the prompt type 'linux init 3'. This will bring you up into text mode. Login and use 'Xconfigurator" to change monitor settings and then type "startx" to start the graphical mode.
(See also: "How do I change my monitor resolution," below.)

5. What is my default login and password?
For the default login and password for your Pogo Linux system, contact Technical Support at (888) 828-7646 ext. 201 with the system's order and serial number ready to provide.

6. How do I get to a graphical desktop from the command line?
Type 'startx'.

7. How do I get a command console when in graphical mode?
Hold down Ctrl+Alt+F2 to get to a command screen. To return to graphic mode hold down Ctrl+Alt+F7.

8. How do I setup a dual-boot computer from a straight Linux install?
You must first resize your Linux partition using a program like Disk Druid, parted or some other partition-manipulating program. You can then add a Windows partition and install Windows. When you are done you need a boot disk to get back into Linux and reinstall GRUB. For additional information, email .

9. How do I change my monitor resolution?
If you get to the login screen and the monitor flashes or says 'Out of Range' then you need to adjust the monitor's configuration. To accomplish this, restart the computer and at the graphical prompt hit 'a'. At the next prompt, add a space and type '3' then press enter. This will bring you into init level 3 without graphics. Next, run 'system-config-xfree86 --reconfig' to manually to set up your monitor.

10. What kind of problems should I email to Customer Support?
We provide full support for all of our hardware products. If you have a software related question, we will try our best to help you resolve it. For dedicated server and ISP related issues, we provide support for the connectivity and the server itself.

11. What should I do before calling Customer Support?
Most problems are software-related, which can be fixed by re-tracing your steps. If the problem persists, try to identify whether it is a software problem or a hardware issue. Problems that happen in both Windows and Linux, or problems that occur randomly, are most likely hardware related.
Before you call support, please have all of the relevant information for your order and system ready for us. We can only solve your problem if we have all the information pertaining to the system. If you've done something to it recently or if you know the history of the problem, please be ready to disclose that information. Our support staff is dedicated to resolving your problems and will work with you step by step to get you back up and running.



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World Headquarters

Pogo Linux Corporation
8675 154th Ave NE
Redmond, WA 98052


Phone – (888) 828-POGO (7646) Option #1
Email – sales@pogolinux.com
Fax – (888) 898-2299

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From a single database server to a complete data center deployment, Pogo Linux offers a wide range of servers and network storage solutions for just about every IT project. Discover our passion to merge business with Open-Source technologies today by e-mailing us at sales@pogolinux.com or by calling 1 (888) 828-POGO (7646) to speak with a knowledgeable sales representative.

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